Privacy Policy

Effective Date: 08/23/25

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Nourivana Nutrition (“Company,” “we,” “our,” or “us”) values your privacy. This document serves as both our Website Privacy Policy and our HIPAA Notice of Privacy Practices (NPP). It explains how we collect, use, and protect your personal and health information, as well as your rights under the Health Insurance Portability and Accountability Act (HIPAA).

 

1. Information We Collect

When you use our website or engage with our services, we may collect:

• Personal Information: Name, email, phone number, and payment/insurance details.

• Health Information (PHI): Nutrition-related health history, diagnoses, treatment notes, and other information shared in counseling sessions.

• Technical Information: Device data, IP address, and browsing activity for website functionality and performance.

2. How We Use and Disclose Your Information

We use your information only as permitted by law and HIPAA:

• Treatment: To provide and coordinate nutrition counseling.

• Payment: To process payments and work with your insurance provider.

• Healthcare Operations: For scheduling, quality improvement, and business management.

• Legal Requirements: To comply with laws, such as public health reporting.

• Website Functionality: To improve site performance and your online experience.

• With Your Authorization: For any other purpose, we will ask for your written permission first. We do not sell or rent your information to third parties.

3. Your Rights Under HIPAA

You have the right to:

• Access: Request a copy of your records (electronic or paper).

• Amend: Ask us to correct your records if they are incomplete or incorrect.

• Restrict: Request limits on how we use or share your PHI (though we may not always be able to agree).

• Confidential Communication: Request contact in a specific way (e.g., phone, secure email).

• Accounting of Disclosures: Request a list of certain times we shared your PHI.

• File a Complaint: File a complaint with us or with the U.S. Department of Health & Human Services (HHS) if you believe your privacy rights were violated. We will not retaliate against you.

4. Data Security

We follow HIPAA and industry best practices to protect your information, including secure electronic systems, encryption, and administrative safeguards. While we do our best to secure your data, no system is completely risk-free.

5. Telehealth & Electronic Communication

If you participate in virtual counseling, we use HIPAA-compliant telehealth platforms. If you choose to communicate by email or text, please note these methods may not be fully secure. We will obtain your consent before using them.

6. Cookies & Tracking (Website Use)

Our website may use cookies or similar tools to improve performance and user experience. You can disable cookies in your browser if you prefer.

7. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13 without parental consent.

8. Our Responsibilities

• We are required by law to maintain the privacy of your PHI.

• We must follow the practices described here.

• We will notify you if a data breach occurs that may affect your PHI.

9. Changes to This Policy

We may update this Privacy Policy and Notice of Privacy Practices from time to time. Any changes will be posted here with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy/NPP or wish to exercise your rights, please contact:

Nourivana Nutrition
Email: caitlyn@nourivananutrition.com
 

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If you believe your HIPAA rights have been violated, you may also contact:
Office for Civil Rights (OCR), U.S. Department of Health & Human Services